Company: TELUS Communications Inc.

Agreement Details:

Title: Agreement for Directory Assistance

Effective Date: August 15, 2000

Provided by: TELUS Communications Inc. ("TCI")

Provided to: GTE Alaska Incorporated, GTE Arkansas Incorporated, GTE California Incorporated, GTE Florida Incorporated, GTE Hawaiian Telephone Company Incorporated, GTE Midwest Incorporated, GTE North Incorporated, GTE Northwest Incorporated , GTE West Coast Incorporated, GTE South Incorporated, GTE Southwest Incorporated, Contel of Minnesota Inc., d/b/a GTE Minnesota, and Contel of the South, Inc., d/b/a GTE Systems of the South, d/b/a GTE Systems of Michigan (collectively "GTE")

Details:

Terms and Conditions: Under this agreement, TCI will provide Canadian and international directory assistance and related services to GTE. TCI may also provide optional directory assistance services: call branding; customized call completion phrasing; and/or directory assistance call completion.

Contract Renewal Clause: Yes

Special Equipment: No

Rates/Transaction Frequency/Telus Resources:

Employee Title/Service

Number of Telus Personnel Utilized

Rate

Pricing Criterion

Frequency of Transaction (per service)

Operator Services Agent/Canadian Directory Assistance Service ("DAS"):
  • 0-500,000 DAS calls/month

  • 500,001 plus DAS calls/month


Operator Services Agent /International DAS

 

 

 

0-250

 

 

 

  • $0.38/DAS request

  • $0.36/DAS request



$3.50/DAS call (up to 2 requests per DAS call)

 

 

 

Prevailing Market Rate

Prevailing Market Rate




Prevailing Market Rate

 

 

 

Daily

 

Daily

 


Daily

Operator Services Agent/DAS Call Transfer to GTE Customer Service
0-250

$0.25/call (for volume over 1.5% of monthly DAS calls)

Prevailing Market Rate

Daily

 

Carrier Services Billing/Exchange Message Interface (EMI) Billing Records:

  • Set Up

  • Provision of EMI Records

 

0-3

 

  • $3,000

 

$0.017/EMI record

 

Prevailing Market Rate


Prevailing Market Rate

 

One Time

 

Daily

Operator Services Support/Call Queuing

0-10

$5,000/queue (after 1st two queues)

Prevailing Market Rate

Occasionally

Operator Services Support/Optional DAS:

 

 

 

 

  • Call Branding

0-10

 

  • $3500 (per original or changed message)

 

Prevailing Market Rate

 

Daily

 

  • Call Completion Phrasing

 

  • $20,000 (original message)

$5,000 (message change)

 

Prevailing Market Rate

 

Daily

 

  • Call Completion

 

 

  • $0.095/attempt

 

Prevailing Market Rate

 

Daily

 

Contract Period: August 15, 2000 to August 14, 2003